Terms & Conditions
These Terms & Conditions ("Terms") govern the use of Spanwise's software by any school or organization ("Customer", "you") that signs up for an account. By registering for a trial or paid account, you agree to these Terms.
1. The service
Spanwise provides offline-first business management software, currently for the Education sector (student records, fee collection, enrollment, marks, report cards, attendance and reporting), with additional sectors planned. The service is provided as described on this website at the time of your signup.
2. Free trial
New Customers may use Spanwise free for 14 days. No payment is required to start a trial. At the end of the trial, continued use requires payment of the installation fee (see below) and an active monthly subscription. We'll aim to remind you before your trial ends; if you take no action, your account may be paused until you subscribe.
3. Fees
Installation & training fee: a one-time fee of $80, covering setup, data import, configuration, and staff training. This is payable once, when you move from trial to a paid plan.
Monthly subscription: billed monthly in advance, in US dollars, at the rate for your chosen plan (see our Pricing page for current rates and student limits). Payment can be made in local currency or mobile money at the equivalent exchange rate at time of payment.
Changes to fees: we may change subscription pricing with at least 30 days' notice. The installation fee, once paid, is not affected by later price changes.
4. Payment and non-payment
Subscription fees are payable by the methods we make available (which may include mobile money and bank transfer). If a payment is missed, we may suspend access to your account after reasonable notice, without deleting your data, until payment is made or other arrangements are agreed.
5. Cancellation and refunds
You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period, and we don't offer partial-month refunds. The one-time installation fee is non-refundable once installation and training have been delivered, since it reflects work already completed. If you cancel during your free trial, no fee is owed.
6. Your data
You own the data you enter into Spanwise (student records, fee records, marks, etc.). We process it on your behalf as described in our Privacy Policy. If you cancel your subscription, we'll retain your data for a reasonable period in case you wish to export it or reactivate, after which it may be deleted from active systems (though it may persist in backups for a limited time per our backup retention practice).
7. Your responsibilities
You're responsible for the accuracy of data your staff enter into Spanwise, for keeping staff login credentials secure, and for ensuring you have the appropriate right/consent to enter student and guardian information (e.g. as is normal for a school maintaining its own records). You agree not to use Spanwise for any unlawful purpose or to attempt to access another Customer's data.
8. Availability and offline mode
Spanwise is designed to keep working offline on a device once data has synced to it, but does require an internet connection periodically to sync between devices and to the cloud. We aim for high uptime for the cloud/sync side of the service but don't guarantee it will be uninterrupted or error-free — this is common for any hosted software and worth knowing before you rely on it for time-critical actions.
9. Support
Support is provided by email, WhatsApp, or phone depending on your plan, as described on our Pricing page. We aim to respond within one business day.
10. Limitation of liability
Spanwise is provided "as is." To the extent permitted by law, we aren't liable for indirect or consequential losses arising from use of the service, and our total liability in any claim is limited to the fees you've paid us in the preceding 3 months. This section is exactly the kind of clause that needs a real lawyer's judgment for your jurisdiction — treat the wording here as a placeholder, not a finished clause.
11. Changes to the service or these Terms
We may update Spanwise's features and these Terms over time, including as we expand to new countries and business types. We'll aim to give reasonable notice of material changes.
12. Governing law
These Terms are governed by the laws of the country in which Spanwise is legally incorporated, without prejudice to any mandatory consumer or data-protection rights you may have under the laws of your own country. [Note: name the specific country here once finalized with a lawyer — a Terms document needs an actual named jurisdiction, not a placeholder, to be enforceable.]
13. Contact us
Questions about these Terms: info@spanwise.org or WhatsApp.